Privacy Policy
Process Ease website is owned by Process Ease (“we”, “us”, “our”), which is the data controller / responsible party of your personal data.
We have adopted this Privacy Policy to explain what we collect, why we collect it, how we use and protect it, and what rights you have. Please read this Privacy Policy before using the Process Ease website or our services.
We take care of your personal data and undertake to guarantee its confidentiality, integrity, and security.
Personal information we collect
When you visit Process Ease, we may collect:
Device Information (automatically)
Web browser, IP address, time zone, device identifiers
Cookies and similar technologies
Pages or products viewed, referring sites/search terms, site interactions
Information you provide to us
Identification & contact details (name, surname, email, phone, company, role, city/country)
Business & operational details you choose to share (workflows, process documents) to deliver our services
Billing and payment information (handled via secure payment processors)
Preferences (newsletter opt-ins, comms choices)
If you create an account, submit a form, download resources, request a proposal, or purchase a product/service, we’ll process the relevant information you provide so we can fulfil the agreement.
You can visit the site without telling us who you are. Some features (contact forms, downloads, newsletter) require basic details.
Why do we process your data?
Our top priority is data security and purpose limitation. We process only what’s necessary to:
Operate and maintain the website (security, diagnostics, usage analytics)
Respond to enquiries, provide quotes, and deliver contracted services
Configure and support process design, automation, and training deliverables
Process payments, invoicing, and bookkeeping records
Send service updates only with consent, marketing communications
Prevent fraud, secure our systems, and comply with legal obligations
Automatically collected Device Information is used to identify potential abuse and to create statistical usage insights; these are not aggregated in a way that identifies you personally.
AI, automations, and third-party tools
We may connect your solution to AI tools, automations, and SaaS platforms (e.g., workflow, analytics, communication, storage). Each provider has its own data protection commitments. Where we integrate them:
We apply data minimisation and, where possible, pseudonymisation/anonymisation.
We limit the scope of data shared to what is strictly required for functionality.
We seek providers with POPIA/GDPR-aligned terms and appropriate safeguards.
When such tools process your data, their privacy and data protection terms also apply to that processing.
If a particular integration involves international data transfers, we implement lawful transfer mechanisms and POPIA-compatible safeguards.
Cookies & tracking
We use cookies and similar technologies to operate the site, remember preferences, and understand performance. You can manage cookies in your browser. Disabling some cookies may affect functionality.
Information security
We secure information on controlled servers with role-based access, encryption in transit/at rest (where applicable), and reasonable administrative, technical, and physical safeguards to prevent unauthorised access, use, alteration, or disclosure.
No method of transmission or storage is 100% secure, but we continuously improve our safeguards.
Data sharing & disclosures
We may share personal data with:
Service providers/subcontractors who help us deliver services (bound by confidentiality and security obligations)
Platform/AI/SaaS providers needed for agreed integrations
Payment processors for secure transactions
Authorities were required by law to protect rights, safety, and security
We do not sell or rent your data.
We may disclose information to comply with legal processes, enforce our terms, protect our rights/safety or that of others, investigate fraud/security issues, or respond to lawful government requests.
International transfers
If you are an EU/EEA or UK resident, please note that your information may be transferred outside of Europe (e.g., South Africa, the United States, or Canada). In such cases, we rely on adequate safeguards. For POPIA, we ensure comparable protection in recipient jurisdictions or contracts.
Links to other websites
Our website may contain links to third-party sites we do not control. We are not responsible for their privacy practices. Review the privacy statements of each site you visit.
Data retention
We keep personal data only as long as necessary for the purposes described above or as required by law.
Access credentials and sensitive operational data provided during a project are revoked/deleted or returned after project completion unless we are legally required to retain them.
Your rights
For South African residents (POPIA)
You may:
Access your personal information that we hold
Request correction or deletion (where lawful)
Object to processing (including direct marketing)
Withdraw consent where processing relies on consent
Complain with the Information Regulator (ZA)
For European residents (GDPR)
You have the right to:
Be informed (this policy)
Access and rectification
Erasure (“right to be forgotten”)
Restriction of processing
Data portability
Object to processing (including direct marketing)
Rights regarding automated decision-making & profiling
We process your information to fulfil contracts, for legitimate interests set out above, or with your consent. Your information may be transferred outside Europe, as noted under International transfers.
To exercise your rights, contact us using the details below. We will respond within applicable statutory timeframes.
Children’s data
Our site and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Last updated” date.
Contact information
If you would like to contact us about this Policy or to exercise your rights, please email: